Software Systems Support and Maintenance Offering

• We are pleased to offer a comprehensive support and maintenance package designed for businesses looking to ensure the optimal performance, security, and enhancement of their existing software systems. Our offering is structured around a monthly retainer model for regular support and maintenance, complemented by at-cost development services for feature enhancements and bug fixes.

Service Overview

• Architecture and Server Support
  • Monthly health checks and performance monitoring of software architecture and servers.
  • Proactive identification and resolution of potential issues.
  • Security updates and patches.
• App Development and Maintenance
  • Ongoing maintenance to address any software vulnerabilities, performance issues, and compatibility updates.
  • Regular updates on the latest development trends and recommendations for keeping your application current and secure.
• Feature Enhancement and Bug Smashing
  • Prioritized bug fixing to ensure smooth application operation.
  • Development of new features or enhancements based on your business needs, charged at cost.

Contract Terms

• The initial contract duration is three months, with the option to renew based on mutual agreement. Detailed monthly reports will be provided, outlining all maintenance activities performed, issues identified and resolved, and any enhancement work undertaken. All development work undertaken as part of the "At Cost Development" will be scoped and estimated in advance, requiring client approval before commencement.

Why Choose Us?

• Expertise: Our team consists of experienced professionals in software architecture, server management, and application development.
• Transparency: Clear, upfront pricing and regular reporting ensure you are always informed about the services you receive and the costs associated.
• Flexibility: Our at-cost development approach means you can adapt and enhance your software systems in response to changing business needs without hefty upfront project fees.